"I wanted to send you all a card to let you know how much I appreciated every single one of you that helped me through this…I will remember forever it wasn't ever about the money you were going to make or not make, but it was always about the best customer service you could provide!!"

"We want to thank you for all of your hard work getting our new furnace and heat pump in... your service and dedication to get the furnace and the laundry room looking new and in working order was great. Your team worked together to make all things happen. It was much appreciated. Fixed right or it’s free is something to be proud of within your company. We will recommend your company to anyone who needs service as well as a new unit. We apologize for any problems on our part."

"Doc, I just wanted to write a quick note to let you know how much I appreciate you coming to my aide when my furnace 'acted up'. Your servicemen were competent and professional…I really appreciate your entire company's customer service attitude. I will definitely use your service again and refer my friends to your company. Thanks again."